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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Access Amazon Connect certified CXperts who can help your organisation mazimise business outcomes from Amazon Connect Customer with analytics, AI, and automation operational best practices and stay current on feature updates and the growing cognitive CX capability available to you and your teams.
Getting the most out of Amazon Connect requires the right expertise to maximise the analytics, AI, and automation available to you and your customer experience teams.
Access specialised AWS and Amazon Connect certified CXperts across operations, quality assurance, workforce management, data analytics and knowledge management.
These CXperts keep current with all the feature releases and updates available in AWS so you and your teams stay at the forefront of capability and innovation.
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*Quantities of each badge
Access AWS-certified CXperts with specialised expertise across Amazon Connect and its analytics, AI, and automation potential to help your organisation optimise customeer experiences and unleash the maximum potential for return on investment from your technology investments.
Access an Amazon Connect-certified team leader who can help your organisation maximise the platform and build internal capability.
Expertise includes:
AutoQA, reporting, and best practices across the platform.
Workforce management and operational improvement.
Expertise and knowledge transferred so it stays with your people.
Modern contact centres require expertise that can evaluate, optimise and continuously improve both AI agents and human agents. Engage an expert to design, operate, and iterate your business processes for automated and semi-automated QA evaluations and ensure consistent quality across every channel and agent type.
Expertise includes:
Leverage Contact Lens for sentiment detection, contact drivers, and automated scoring across every channel.
Evaluation Forms and quality frameworks applied equally to both human and AI agents.
AutoQA-powered evaluations and continuous AI agent fine-tuning built into the process.
Bring in a WFM expert to optimise how your contact centre staffs and schedules and bring expertise to your team of the forecasting, capacity planning, and scheduling capabvilities of Amazon Connect Customer.
Expertise includes:
Amazon Connect Forecasting and Capacity Planning to predict demand and right-size your team.
Automated shift generation using the platform’s native scheduling engine.
Monitor schedule compliance in real time and close gaps before they impact service levels.
Leverage a Reporting & Analytics expert to connect your contact centre data via the Amazon Connect data lake and tie contact centre analysis to desired business optimisation and outcomes.
Expertise includes:
Consolidate data from Amazon QuickSight, Amazon Connect dashboards, and 3rd-party BI tools into one view.
Surface insights from conversational transcripts, data tables, and interaction analytics.
Reporting ecosystems that grow with your operation and your data complexity.
Equip your operation with an instructional and knowledge designer to help optimise training and knowledge materials for AI self-service and agent assistance. These are the experts that organise data for optimal AI outcomes.
Expertise includes:
Training designed around your workflows, your customer base, and your operational reality.
Structure knowledge that feeds AI self-service and agent assistance use cases.
Knowledge that evolves with your business. Maintained, governed, and continuously improved
Access an Amazon Connect-certified team leader who can help your organisation maximise the platform and build internal capability.
Expertise includes:
AutoQA, reporting, and best practices across the platform.
Workforce management and operational improvement.
Expertise and knowledge transferred so it stays with your people.
Modern contact centres require expertise that can evaluate, optimise and continuously improve both AI agents and human agents. Engage an expert to design, operate, and iterate your business processes for automated and semi-automated QA evaluations and ensure consistent quality across every channel and agent type.
Expertise includes:
Leverage Contact Lens for sentiment detection, contact drivers, and automated scoring across every channel.
Evaluation Forms and quality frameworks applied equally to both human and AI agents.
AutoQA-powered evaluations and continuous AI agent fine-tuning built into the process.
Bring in a WFM expert to optimise how your contact centre staffs and schedules and bring expertise to your team of the forecasting, capacity planning, and scheduling capabvilities of Amazon Connect Customer.
Expertise includes:
Amazon Connect Forecasting and Capacity Planning to predict demand and right-size your team.
Automated shift generation using the platform’s native scheduling engine.
Monitor schedule compliance in real time and close gaps before they impact service levels.
Leverage a Reporting & Analytics expert to connect your contact centre data via the Amazon Connect data lake and tie contact centre analysis to desired business optimisation and outcomes.
Expertise includes:
Consolidate data from Amazon QuickSight, Amazon Connect dashboards, and 3rd-party BI tools into one view.
Surface insights from conversational transcripts, data tables, and interaction analytics.
Reporting ecosystems that grow with your operation and your data complexity.
Equip your operation with an instructional and knowledge designer to help optimise training and knowledge materials for AI self-service and agent assistance. These are the experts that organise data for optimal AI outcomes.
Expertise includes:
Training designed around your workflows, your customer base, and your operational reality.
Structure knowledge that feeds AI self-service and agent assistance use cases.
Knowledge that evolves with your business. Maintained, governed, and continuously improved
Case Study: Synergy of AWS CXperts and TeCXnology
Subject matter expertise to accelerate your team with cognitive CX solutions.
Drive analytics, AI, and automation adoption.
Functional subject matter CXpertise and continual up-training.
Maximise outcomes from Amazon Connect Customer.
AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your business work smarter with analytics, AI, and automation solutions in managing your customer service workloads.
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Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years' founder CX expertise.
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Use natural language conversation to assess customer intent. Integrate your systems for self-service enablement and contextualised orchestration.
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Provide a 24/7 Gen AI digital concierge supporting frequently asked questions and self-service convenience for your customers.
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