Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Work smarter, not harder with an advisory partner on CX technology and talent services.
With 65+ company founder collective expertise in managing contact centres for the global Fortune 1000, iCXeed uniquely operate as business process innovator advising clients on how to work smarter with analytics, AI, and automation in managing their contact centre workloads.
Sitting at the intersection of technology and talent, we deliver bespoke customer service innovation tailored to you.
Resourceful & Practical Ingenuity
Cognitive Agility
Grit & Tenacity
Independent Initiative
Cheerful Persistence & Curiosity
Heart, Passion and Purpose
Self-Assured Confidence
We hold ourselves to the highest standards of doing business.
We do as we say. We deliver what we promise. Everything we do represents who we are.
We think big for our customers and obsess about finding better ways for their business.
We learn quickly, move with agility, and solve problems upstream. We lead with our hearts, guided by data and analytics.
We create an energising space where everyone can grow into their best self.
We value talent. We know our business and perform with flair.
Every interaction presents an opportunity to make a difference - for our customers, our community, and each other.
We find meaning in what we do everyday. We share our stories with pride.
We believe that diverse voices lead to better solutions.
We inspire each other with our energy. Ultimately, we are a team and hove each other's backs.
We are proud to operate out of the Philippines - the #1 destination for contact centre services for the English speaking world. Who better to provide the relevant cognitive operational expertise to design customer experiences with artificial intelligence, automation, and analytics? We recruit the best and brightest uninhibited by physical limitations with a wide variety of work arrangement options to best meet the needs of our clients and employees alike.
Work from Anywhere
Flex Office Locations
Innovation Hub
