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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your business work smarter with analytics, AI, and automation solutions in managing your customer service workloads.
Engage with customers in a more digitally centric manner and deliver an optimised cognitive customer experience where technology design meets operational best practice on Amazon Connect.
Delivering omnichannel contact centre tech innovation with Amazon Connect and AWS.
We provide affordable expertise to optimise your customer interactions with industry leading analytics, AI, and automation.
Enable smart routing and personalised experiences across voice, chat, and messaging channels
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Deploy a robust contact centre that scales on demand with enterprise-grade AWS security
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Seamlessly transfer your existing phone numbers to Amazon Connect with minimal disruption
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Streamline agent workflow with a single interface for all customer interactions and tools
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Create 360-degree customer views by unifying interaction history and case management data
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Connect Amazon Connect with your CRM and business systems for seamless data flow and operations
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Analyse customer conversations with AI to reveal trends, sentiment, and actionable insights
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Optimise staffing with AI-driven forecasting to match customer demand and agent availability
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Track real-time KPIs with customisable dashboards and AI-powered insights
Ongoing advisory and managed services
Maximise innovation with 200+ AWS services
Leverage 65+ years founders' expertise
Cognitive customer experiences
Detailed business requirements gathering
Solution design review and sign off
Development, testing, and deployment
Training and hypercare
Schedule a demo to see cognitive CX with Amazon Connect.
Implementation fees starting as low as $20K USD
Nimble cognitive CX orchestration
Pay-as-you-go pricing
Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years' founder CX expertise.
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Use natural language conversation to assess customer intent. Integrate your systems for self-service enablement and contextualised orchestration.
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Unleash the advanced analytics and intelligence within in your Amazon Connect data lake and with Contact Lens conversational analytics.
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Hire experts equipped with the skills to optimise service experiences with analytics, AI, and automation driving customer satisfaction and business efficiency.
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Enhance your online or mobile shopping experiences with recommendations and upsell offers that predict future purchases and boost conversion rates.
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