Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Social media experts that provide you with data-driven promotion campaign management and expand your brand reach on your online platforms.
Craft creative strategies to connect with customers, amplify your brand and drive impactful results.
Create a content calendar filled with engaging, platform-tailored content to captivate and interact with your audience
Manage targeted and budgeted promotional campaigns across platforms to boost visibility and drive action
Assess performance and gain insights to have data-informed decisions in future initiatives
Monitor digital conversations to understand customer perception, track mentions and gain real-time sentiments
Analyse the online performance metrics of your competitors and see how you fare in the industry
Foster positive community engagement and keep your platforms free from disruptive content
Our creative experts help you craft your message and story bespoke for each social media channel while maintaining a cohesive voice and image. Our creative experts in graphics design, video editing, and animation help your content create curiosity and be memorable and engaging.
Bespoke Content
Create Curiosity
Graphics, Video, & Animation
In collaboration with your team, our social content experts build a content calendar and plan. This unifies content creative with copy from draft to approval process to ensure content is posted according to a pre-defined schedule.
Holistic Campaign Management
Integrated Approvals
Centralised Scheduling
Our social experts leverage audience analytics to monitor social sentiment, influencers, and trends. Optimise spend and activity to address your customers' needs. We connect social insights with contact centre insights for even more robust analytics.
Social Performance Dashboards
Spend ROI Analysis
Spend ROI Analysis
Innovation DNA"
Our social experts listen across social channels for mentions and tags to provide rapid curated response to messaging requests, comments, and user reviews. Reflect your brand values and commitment to your customers and be where they are.
User Review Response
Service Request Resolution
Service Request Resolution
Partner with iCXeed and accelerate your digital channel to drive value and growth for your business.
25% social media follower base within six months
35% engagement rates on social posts
20% referral traffic from platforms
Provide a 24/7 Gen AI digital concierge supporting frequently asked questions and self-service conve...
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Enhance your online or mobile shopping experiences with recommendations and upsell offers that predi...
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Hire experts equipped with the skills to optimise service experiences with analytics, AI, and automation driving customer satisfaction and business efficiency.
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Organise, build and grow a library of engaging and effective learning curricula to deepen employee o...
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AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your busi...
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