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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Join Wil and Rizza, AI conversational designers at iCXeed, as they share insights from their recent project for an e-commerce client. Learn about their unique approach to deploying AI to transform customer interactions. Discover how they utilised AI to analyse customer intents and create efficient, conversational flows, ultimately aiming to reduce customer interaction volumes, especially during the holiday surge, and dive into the results of their strategy. 🌐 #CustomerExperience #AI #DigitalTransformation #iCXeed #CognitiveCXExperts #Innovation #TechSolutions
January 24, 2024
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